Faqs

A quick guide to our shipping, returns, and product policies.

When will my order ship?

Orders are processed within 1–3 business days (excluding weekends and holidays).

Once shipped, you’ll receive a tracking number via email to monitor your order in real time.

How do I track my order?

You can track your shipment anytime through our Track My Order page using your email or tracking number.

What if I entered the wrong address?

If your order hasn’t shipped yet, we’ll help update it.

If it’s already in transit, we’ll assist with re-routing or reshipping (a fee may apply).

My item arrived damaged, what should I do?

Please contact us within 3 days of delivery with clear photos or videos of the issue.

Once verified, our team will offer a replacement or solution according to our warranty.